We live in a time of uncertainty and change and from CubaUnique we want you to be able to travel to Cuba with complete safety and flexibility.
You pay a 10% signal when confirming your trip (refundable)
You pay the remaining 90% 30 days before your trip.
*There are services whose cancellation policies do not depend directly on CubaUnique and can generate cancellation fees such as flights, visas and insurance. Before contracting we will notify you of the specific conditions of your contracted rates.
Hotels are subject to their own cancellation policies.
From CubaUnique we recommend you contract flexible rates that allow subsequent cancellation, even if the price rises a little, in this way, if you notify us with the date in advance established in your rate, we can make the cancellation without cost, if not, we will have to apply the expenses cancellation determined by the hotel, which can range from the first night in the hotel to the entire stay.
We also recommend that you include coverage with sufficient cancellation fees in your travel insurance.
Airlines require advance payment and they only allow changing the date of the flight or the refund if the fare conditions of your ticket allow it and as long as you notify before the day they tell you. The rates offered sometimes do not include this possibility, always check your rate conditions carefully.
These processes will generate expenses for the passenger in terms of penalization expenses and airline management.
The penalty expenses that apply vary by airline:
cancellation feeCan it go up to 400? with penalty costs and reimbursement fees.
Date change fee: Can it go up to 200? of penalty expenses and refund fee, plus the difference in the fare of the new ticket, if any. Normally the change must be made within a year from the date the flight was issued and the destination could be changed but within the same area of the route (for example if it is Cuba the change would be to another destination in the American continent), however this depends of the airline and the type of fare of your flight.
No penalty fees apply:
If it is the airline itself that cancels the flight. In this case, management expenses of about 10? and, depending on the company, they allow reimbursement or other options such as issuing a voucher or changing the date.
From CubaUnique we always recommend you to book with rates that admit later cancellation and modifications, or to include a cancellation cost coverage in your insurance.
The Refund terms depend on the airline And they could take months.
If you have bought your flight through CubaUnique, we guarantee that we will take care of all the necessary procedures.
Coverage of cancellation expenses, includes Covid-19: covers the capital contracted in your policy (maximum 5,000 euros), but only for a series of specific causes authorized by the insurer such as serious illness, positive test Covid-19 before the trip, official requirements, work reasons, etc., which you will have to justify.
Medical assistance coverage at destination, includes Covid-19: covers for the capital contracted in your policy due to illness and COVID-19 detected at destination.
Withdrawal Guarantee Coverage : they cover up to 90% of the cancellation costs of your trip without having to justify any type of specific cause.
From CubaUnique we advise you before traveling to Cuba on the insurance that best suits your type of trip and your personal circumstances. You can read here more information about travel insurance to Cuba .
Here you can find very useful information and recommendations for traveling to CubaIf you have any additional questions that you need us to clarify, you can contact us via email viajes@cubaunique.com
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+34 603 725 506 | Mon-Fri: 9h-20h | viajes@cubaunique.com
+34 603 725 506 | Mon-Fri: 9h-20h | viajes@cubaunique.com