Legal notice and General Conditions of Use
Through this legal notice, BB PERGA S.L.U. (hereinafter CubaUnique) provides its users with the general information which IT entities are obliged to make available to them, as required by art. 10 of Law 34/2002, of July 11, on services of the information society and electronic commerce.
It is reported that the website is owned by BB PERGA S.L.U. legally registered as CubaUnique, retail travel agency with license number CICLM-02433M, CIF B02573541, whose registered office is at Rosario nº 1-3ª B, of Albacete (Spain), registered in the Mercantile Registry of Albacete Volume 960 Book 724 Folio 156 Sheet AB-25019, Entry 1, dated 10/07/2015. For contact and information purposes, CubaUnique makes available to the user the telephone number +34 667504287 and the following email address: viajes@cubaUnique.com
The purpose of the website is to make clear information available to the user about the services provided by the owner BB PERGA S.L.U.
By accessing this website, you acquire the status of user and fully accept each and every one of the conditions contained in this Legal Notice. The purpose of the web portal is to make available the services that the company offers, through the web you can contact us, as well as request information and an appointment.
The user agrees to make use of the services and utilities offered by CubaUnique, in accordance with its ethical code, laws, good faith, public order, the use of traffic and this Legal Notice. The user will respond to CubaUnique. or vis-à-vis third parties, of any breaches that may occur as a consequence of the foregoing.
The establishment of a link or link to another page or site on the Internet, where appropriate, does not imply in any case the existence of relations between CubaUnique and the owner or owner of the website to which it is linked, nor the acceptance and approval by part of CubaUnique. of its contents or services. Whoever intends to establish a link or link to this website must request prior consent from CubaUnique, the latter reserving the right to claim the possible damages that may be caused by the establishment of this link or link without the necessary authorization.
CubaUnique may modify the General Conditions of Use by notifying Users, in order to improve the services offered through its website. By modifying the General Conditions of Use exposed on the CubaUnique website, said duty of notification shall be understood to have been fulfilled. Said modifications will not be applied retroactively and will not affect, therefore, orders placed prior to the modification.
The user must carefully read the Legal and Cookie Notice on each of the occasions that they use this website, since the conditions collected may be modified at any time. In addition, it undertakes to make appropriate and lawful use of the website and all content, in accordance with applicable law. The User must refrain from:
CubaUnique by virtue of the provisions of articles 8 and 32.1 second paragraph of the intellectual property law, informs that the reproduction and public communication, including its method of making available, of all or part of the contents is expressly prohibited. of this website, for commercial purposes, in any medium and by any technical means, without the authorization of CubaUnique. The user agrees to respect the Intellectual and Industrial Property rights of CubaUnique.
The visualization of all the contents and elements of the web portal is allowed, as well as its printing, copying and storage on any physical or technological medium as long as it is, solely and exclusively, for your personal and private use.
CubaUnique is not responsible, in any case, for any damages that may be caused despite having adopted all the necessary technological measures to avoid it.
Due to the existence of links and hyperlinks to other websites in the contents of the web portal, the company informs that CubaUnique will not exercise any control over said sites and content. Under no circumstances will it assume any responsibility for the contents of third party links or guarantee the availability, quality, veracity, accuracy and constitutionality of any material or information contained in any of said hyperlinks and other Internet sites.
The inclusion of these external connections will not imply any type of association, merger or participation with third party entities.
The legislation applicable to this Legal Notice and General Conditions of the Combined Contract will be Spanish legislation, and the competent jurisdiction to hear any claims that this website may raise will be that of the Courts and Tribunals of the city of Albacete.
CubaUnique will report any breach of these conditions, as well as an improper or negligent use of its portal, exercising all civil and criminal actions that may correspond to it by law.
|BASIC INFORMATION ON DATA PROTECTION|
|Responsible for the treatment||BB PERGA S.L.U.|
|Responsible's address||C/ Rosario Núm 3, 4° B, CP 02001, Albacete (Albacete)|
|Object||Your data will be used to meet your requests and provide our services to organize trips.|
|Advertising||We will only send you advertising with your prior authorization, which you can give us through the corresponding box in the forms|
|Legitimation||Únicamente trataremos sus datos con su consentimiento previo, que podrá facilitarnos mediante la casilla correspondiente establecida al efecto.|
|Recipients||Generally, only the staff of our company, who is duly authorized, may have knowledge of the information that we request|
|Rights||You have the right to know what information we have about you, correct it and eliminate it, as explained in the additional information available on our website.|
|Additional information||More information in the “YOUR SECURE DATA” section of our website.|
7.1 SCOPE OF OUR SERVICES.
7.2. ACCEPTANCE OF CONDITIONS:
In order to sign the travel contract with the user, the user must expressly accept these general contracting conditions, as well as the particular conditions expressed in the combined travel offer, are included in the documentation provided together with the subscription of the travel contract. .
In those cases in which the agency acts as a mere intermediary between the client and the service provider, CubaUnique will have no responsibility for them; so that in the event of any incident in the provision of the service for which the traveler wants to claim, it must be done in the manner and terms expressed in these conditions, or in those that are revealed in the conditions contracting individuals, CubaUnique declining any responsibility in them, beyond the help that can be provided by our staff both in Spain and at the destination, when processing your claim.
The client declares that he is of legal age, with sufficient legal capacity to contract, and agrees to be truthful in all the information he provides to CubaUnique, especially those data necessary for the processing of the contracted trip.
In case of contracting by a minor, CubaUnique will not be responsible, and the minor, parents or guardians must assume the expenses that this may cause. CubUnique is not responsible for the veracity and accuracy of the data supplied by the user.
7.3. THE PRICE
7.3.1 The price of the Combined Trip includes:
184.108.40.206 The rates or taxes of the hotel establishments, the indirect taxes Value Added Tax (VAT), and how many taxes could be levied on the operation, when applicable.
220.127.116.11 All the services and accessories that are specifically specified in the contracted program / offer or that are expressly stated in the package travel contract. It is the responsibility of the user to review the sections of the offer "the price includes" and "price does not include", before completing the purchase process. These accurately detail all the services included in the reservation.
Airlines. These, generally, charge in the amount of the ticket what they call "rate or cost of fuel" (YQ) that affects the price of the trip up to 20 days before the date of departure and has been representing approximately 40-50% on the air ticket price. Airlines keep this YQ out of the fare.
7.3.2 Price review
The price of the combined trip has been calculated based on the exchange rates, transport rates, fuel cost and applicable taxes and fees on the date of publication of the offer.
Any variation in the price of the aforementioned elements may lead to the revision of the final price of the trip, both upward and downward, in the strict amounts of the aforementioned price variations.
These modifications will be notified to the user, in writing or by any means that allows the record of the communication made, being able, when the modification made is significant, to withdraw from the trip, without any penalty, or to accept the contract modification. In no case will it be revised upwards in the twenty days prior to the departure date of the trip, with respect to requests already made.
7.3.3 Special offers
When contracting the package trip as a result of special offers, last minute or equivalent, at a price other than that expressed in the program, the services included in the price are only those specified in detail in the offer.
7.3.1 The price of the Combined Trip DOES NOT include:
Visas, vaccination certificates, any kind of tips especially in the case of Cruises, (in this case the client is advised to assume the commitment to deliver them at the end of the trip), drinks and meals, museum tickets, as well Like any other extra expense that does not appear in cases of full or all-inclusive pension, unless they have been expressly included in the particular conditions of contracting the trip or service contracted.
18.104.22.168 Activities not contracted at origin:
In the case of excursions, city tours or other activities not originally contracted, it must be borne in mind that they do not form part of the combined travel contract. Its publication in the program is merely informative. Said excursions will be offered to the user with their specific conditions and final price independently, with the contracting and payment of the same at destination, not guaranteeing until the same moment the possible realization of the same.
7.4. PAYMENT METHODS. REGISTRATIONS AND REFUNDS
In the act of acceptance of the program, CubaUnique will require an advance of 50% of the total amount of the trip, or 100% if less than 1 month remains from the date of departure, and the total amount of international flights, issuing the corresponding receipt in which, in addition to the amount advanced by the user, the requested combined trip is specified.
The user agrees to pay for the services or products contracted by using any of the payment methods enabled by CubaUnique. Thus, the acceptance of the program or services will only be effective when the payment of the purchase amount is reflected in the CubaUnique account by bank transfer or paypal, and until that moment it can be canceled by CubaUnique, without the user be entitled to any claim.
Registration for a trip is confirmed at the time that CubaUnique sends an email to the customer confirming their correct enrollment and the customer sends signed the conditions of the offer-program of the trip. Said registration implies that the user has read and understood all the clauses incorporated.
In case of not proceeding to pay the total price of the trip in the indicated conditions, it will be understood that the user desists from the requested trip, the conditions and penalties expressly indicated in the particular conditions of the offer or in the documentation of the contracted trip being applicable. , and failing those indicated in this general condition.
All reimbursements that are appropriate for any concept, will be formalized as long as they are in accordance with the conditions of the contract and the program, no refund being made for services not used voluntarily by the client.
In the event that before the departure of the trip, the service provider is forced to significantly modify any element or service of the contract, it must immediately inform the user through the Retail Agency.
7.5. WITHDRAWAL OF THE USER, ASSIGNMENTS AND CANCELLATION OF THE TRIP FOR NOT REACHING THE NUMBER OF REGISTERED PERSONS THE MINIMUM INTENDED
At all times the user can withdraw from the services requested or contracted through email viajes@CubaUnique.com having the right to return the amounts that he would have paid, whether it is the total price or the advance payment provided in the preceding section, but he must indemnify CubaUnique for the concepts indicated below:
A) In the case of individual services: € 30 per person for management costs, plus cancellation costs, if the latter had occurred.
"Given the variety of causes and circumstances of possible cancellation of the trip, as well as the many services they deal with at the destination, it is not possible to calculate them previously, but it means that, in such cases, the expenses of duly justified cancellation, provided that they have actually occurred ”
B) In the case of combined trips and unless the withdrawal occurs due to force majeure:
1) € 30 per person of management fees plus cancellation fees, if any.
2) A penalty, consisting of 5% of the total trip if the withdrawal occurs with more than fifteen days and less than thirty on the date of commencement of the trip, 10% of the total trip if the withdrawal occurs with more than ten days and less than fifteen days before the start date of the trip; 15% between days 3 and 10, and 25% within forty-eight hours prior to departure.
If you do not show up at the scheduled time for departure, you will not be entitled to any refund of the amount paid, unless otherwise agreed between the parties.
In the event that any of the contracted and canceled services were subject to special economic contracting conditions, such as aircraft freight, ships, special rates, etc., the cancellation costs for withdrawal will be established in accordance with the conditions agreed by both sides. Specifically, they are subject to special economic contracting conditions, and therefore to special cancellation expenses for sea or river cruises, as well as Immediate Confirmation programs, exclusive products or hotels with regulated sales, and hotels with prepaid price offers. No refund.
We also indicate that most airlines require the issuance of the physical or electronic ticket well in advance and set an expense from that date. It is important that you consult the specific conditions of the airline tickets, whose computation in the cancellation expenses will be credited by the Organizer in case of withdrawal, being able to increase the penalty for withdrawal with the amount of 100% of the airline tickets.
In all cases, the withdrawal penalty will be increased by 100% of the amount of the Travel and Visa Insurance, if these have already been issued.
7.5.2. Assignment of the reservation.
1. The main contractor or the beneficiary may transfer their reservation free of charge in the combined trip to a person who meets all the conditions required for the same.
2. The assignment must be communicated in writing to viajes@CubaUnique.com with a minimum notice of 15 days before the start date of the trip, unless the parties agree to a shorter term in the particular contracting conditions.
3. The person who transfers his reservation in the combined trip and the assignee will respond jointly and severally, before CubaUnique, of the payment of the balance of the price, as well as of the justified additional expenses that such assignment may have caused.
7.5.3. Cancellation of the trip for not reaching the number of participants
In the cases that CubaUnique conditions, and so expressly specifies, the viability of the combined travel offer to have a minimum number of participants and if that number is not reached, the cancellation of the trip occurs, the user will be exclusively entitled to the refund of the total price or amounts in advance, without being able to claim any amount as compensation, provided that CubaUnique has notified you in writing at least ten days before the scheduled date of the start of the trip.
7.6. ALTERATIONS IN THE TRIP BY THE USER
In the event that the User wishes to request a modification in relation to the dates or persons included in his reservation, he must send an email to the address viajes@CubaUnique.com
Requests received will be processed from the time the reservation is made up to seven days before the start of the trip.
CubaUnique will take the necessary steps with the hotel or service provider included in the reservation, and will inform the user if it is possible or not to make the requested modification. Any change or modification after sale, will suppose a supplement of 20 euros of modification management costs per reservation. In addition, the user must pay the additional justified expenses originated by the requested change.
7.7. ALTERATIONS IN THE TRIP BY THE ORGANIZER.
CubaUnique, undertakes to provide the client with all the contracted services contained in the program that has given rise to the combined travel contract, under the agreed conditions and characteristics. Clients should know that Cuba is a very particular destination and transport, activities, accommodation and itineraries may be subject to last minute changes. CubaUnique reserves the right to make the changes that are necessary for circumstances beyond its control, as long as they guarantee the security and achievement of the planned program. When the organizer is forced to modify or substantially cancel the essential elements of the contract, after signing it and before departure, the client must be notified in writing as soon as possible. CubaUnique will make every effort to guarantee alternatives with similar characteristics and standards.
However, the client may choose to terminate the contract with the right to a full refund of the amounts paid in the event that CubaUnique is not capable of guaranteeing alternatives with similar conditions to those agreed upon. The client must opt for termination within a maximum period of 3 business days, otherwise it is understood that he accepts the modifications made.
In the event that the user opts for the termination of the contract or that the organizer opts for the cancellation of the combined trip, before the date of departure, for any reason that is not attributable to the user, the user will have the right or either to reimburse the amounts paid or to carry out another combined trip with equivalent conditions, whenever it is possible to offer it to them. In the event that the trip is of inferior quality, the organizer must refund the difference.
There will be no obligation to indemnify in the following cases:
1. When the cancellation is due to the fact that the number of people registered for the trip is less than that required in the offer and the user is notified at least 10 calendar days in advance.
2.When the cancellation of the reservation is a consequence of force majeure or sufficient cause, understood as such those circumstances unrelated to the person invoking it, abnormal and unpredictable, the consequences of which could not have been avoided, despite having acted with diligence due
3. If during the trip, the organizer does not supply or verifies that he cannot supply an important part of the trip, he will adopt the appropriate solutions for its continuation, without price supplements for the client, reimbursing the difference for the services not borrowed. It is understood that the client tacitly accepts the solution proposed by the organizer if he continues the trip in the new conditions given.
4. Everything not included in the combined travel contract (tickets from the place of origin of the traveler to the place of departure or vice versa, hotel reservations in days before or after the trip), will not be the responsibility of the organizer, there being no obligation to indemnify for these possible expenses of independent services, in the event that the trip is canceled.
5.If the transfers / assistance from the hotel-airport or vice versa or other similar ones, included in the offer, are not fulfilled, mainly for reasons beyond the control of the transferor and not attributable to the organizer, the latter will only reimburse the amount of the alternative transport used by the client in the displacement, upon presentation of the corresponding receipt or invoice.
7.8. OBLIGATION OF THE USER TO COMMUNICATE ALL BREACHES IN THE EXECUTION OF THE CONTRACT
The user is obliged to communicate any breach in the execution of the contract –preferably “in situ” or, in another case, as soon as possible - in writing or in any other way that CubaUnique is recorded and, where appropriate, to the service provider in question.
In the event that the solutions arbitrated by CubaUnique or the service provider are not satisfactory to the user, the user will have a period of one month to claim before them, which will have forty-five calendar days to respond to the claim raised by the user, a period that will start counting from the day following the presentation of the claim.
7.9. PRESCRIPTION OF ACTIONS
Notwithstanding the provisions of the preceding section, the limitation period for actions derived from the rights recognized in Royal Legislative Decree 1/2007 of November 16 (BOE 287 of 11-30-2007) will be two years, as is established in Article 164 of the aforementioned Royal Decree.
CubaUnique will respond to the user only in function of the obligations that correspond to it by its respective scope of action in the management of the combined trip.
Said responsibility shall cease when any of the following circumstances occurs:
1) That the defects observed in the execution of the contract are attributable to the user.
2) That said defects are attributable to a third party unrelated to the provision of the services provided in the contract and are unpredictable or insurmountable.
3) That the aforementioned defects are due to reasons of force majeure, understanding as such those circumstances unrelated to the person invoking them, abnormal and unpredictable whose consequences could not have been avoided, despite having acted with due diligence.
4) That the defects are due to an event that CubaUnique or, where appropriate, the service provider, despite having put all the necessary diligence, could not foresee or overcome.
However, in the cases of exclusion of liability for any of the circumstances provided for in paragraphs 2, 3 and 4, CubaUnique and the service provider that are parties to the contract will be obliged to provide the necessary assistance to the consumer and user that is find yourself in difficulties.
For the processing of a claim, it is essential that it be reported on site, to the guide, or person in charge of the activity, and to the person in charge of CubaUnique, before leaving the facility, or leaving the country as appropriate. The claim must be formalized in writing within 48 hours following the occurrence of the event and always before the final departure from the hotel facility. The amount of compensation in no case may exceed the value of the service received. In case of theft, loss of property and the like, a complaint to the police authorities by the client is required.
1) Fail to comply with the safety regulations established in tourist facilities or in the use of transport by the traveler.
2) Damage caused and / or suffered by the traveler outside the facilities, transport and services contemplated in the travel program.
3) Damage caused and / or suffered by the traveler in services contracted and paid for by the user directly at destination, even when the service provider has been recommended by CubaUnique.
4) For criminal conduct in which the traveler is involved.
5) Any other user behavior that involves intent, fault or negligence on their part.
6) CubaUnique is exempt from liability for the delay in national and international flights, changes in itineraries and the date of boarding.
7) CubaUnique is exonerated of any type of responsibility for the insurance contracted independently by the client without the assistance of the agency.
7.11 PASSPORT, VISAS, INSURANCE AND DOCUMENTATION:
All users, without exception (children included), must carry their corresponding personal and family documentation in order, be it the passport or ID, according to the laws of the country or countries that are visited.
It will be for their account when travel requires it to obtain visas, passports, vaccination certificates, medical insurance, etc. If the granting of visas is rejected by any authority, due to the user's particular causes, or their entry into the country is denied due to lack of the requirements, or due to a defect in the required documentation, or due to not being the holder of the Likewise, CubaUnique declines all responsibility for events of this nature, the user being responsible for any expense that may arise, applying in these circumstances the conditions and rules established for the cases of voluntary withdrawal of services.
All users, and especially those with a nationality other than Spanish, are also reminded to ensure, before starting the trip, that they have complied with all applicable visa regulations and requirements in order to enter without problems in all countries to be visited.
Minors under the age of 18 must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority.
IMPORTANT: Users are warned that to enter CUBA it is mandatory to present:
Users are reminded that any incident at destination related to travel insurance, the management is direct from the affected with the insurance company through the assistance phone from abroad, regardless of whether the insurance has been sold with the intermediation of CubaUnique .
CubaUnique recommends its clients a adventure travel insurance with a minimum medical coverage of € 75,000, expressly included coverage of rescue at sea and in the mountains, civil liability, legal defense, among others, as well as coverage of all adventure activities to be carried out during the trip, such as diving, nautical , mountain hiking, horseback riding, etc.
CUBAUNIQUE is not responsible for incidents related to the luggage and personal effects of its clients. Your transportation will be at the expense and risk of the traveler. All customers are recommended to be present in all handling of loading and unloading of their luggage. Tourist accommodation establishments, in accordance with their specific regulations, will be responsible for any incident related to luggage and personal items that occur during the period of accommodation therein. Regarding air, sea or river transport, the conditions of the transport companies are applicable, the passenger ticket being the only binding contract between the mentioned companies and the passenger. In the event of suffering any delay, loss or damage to your luggage, it is recommended to present on the spot (before leaving the airport or port), the appropriate claim with the transport company.
7.13 DELIMITATION OF COMBINED TRAVEL SERVICES:
1. Flights, Presentation at the airport: for flights, the presentation at the airport will be made at least three hours in advance, apart from what is specified in the travel documentation. Tickets unless otherwise provided in the contract will be issued in electronic format, without the possibility of cancellation or modification from the time of issue, unless otherwise specified.
2. Hotels. The quality and content of the services provided by the hotel will be determined by the official tourist category, if any, assigned by the competent body in your country. If there is not, the category of hotels is based on stars based on criteria common to the hotel sector based on its services and facilities, and merely for guidance. Given the current legislation in this regard, which establishes only the existence of single and double rooms, allowing a third bed to be inhabited in any of the latter, it will always be considered that the use of the third bed is made with the knowledge and consent of the persons. that occupy the room. Also in the case of double rooms for the use of up to four people, with two beds, when this is specified in the program / brochure offer. In some cases there is the possibility of enabling cots, which must be requested by customers before the contract is perfected and which, unless expressly mentioned, are not included in the price. The usual time for entry and exit in hotels is based on the first and last service that the user will use. As a general rule and unless expressly agreed otherwise in the contract, the rooms may be used from 3 pm on the day of arrival and must be vacated before 12 noon on the day of departure.
When the contracted service does not include the permanent accompaniment of a guide and in the event that the user plans to arrive at the reserved hotel or apartment on dates or times other than those listed, the user must, in order to avoid problems and misinterpretations, communicate as far in advance as possible such circumstance to CubaUnique or to the hotel or apartments directly, as the case may be. Likewise, you must consult CubaUnique at the time of booking, the possibility of bringing animals, as they are generally not allowed in hotels and apartments.
The accommodation service will imply that the hotel room has been available to the client on the corresponding night, regardless of whether, due to circumstances of the combined trip, the time of entry into the same occurs later than initially planned.
CUBAUNIQUE is not responsible for changes in the Address / Management of the hotels contained on the website after their publication, as well as the repercussions and / or consequent changes that they entail (name, services, category of establishment, partial closure of facilities , etc.), which in any case, will be promptly communicated to the user. The photographs and maps that are reproduced on the web are intended solely to offer information of a guiding nature to users. In the event of any type of modification in the establishments, this may not be considered as misleading advertising by CubaUnique.
IMPORTANT: Users are warned that the star category of hotels in Cuba does not correspond in many cases to the European standard, that is, a 5-star hotel there may correspond to a 4 or 3-star hotel in Spain.
3.Other services: On flights whose arrival at the destination point is made after 12 noon, the first service of the hotel, when included in the program / brochure offer, will be dinner. Likewise, on flights whose arrival at the destination point is made after 7:00 p.m., the first service of the hotel will be accommodation. A direct air route will always be understood as one whose documentary support is a single flight coupon, regardless of whether the flight makes a technical stop. In the circuits, the coaches can vary in their characteristics depending on the number of participants. If a sufficient number of passengers is not reached at any exit, you may use a minibus, minivan or similar, which, unless expressly indicated in the contract, do not have reclining seats. Likewise, in the description of each circuit it is indicated if the coach has air conditioning or not, it being understood that it does not have it if nothing is indicated. Transportation in natural parks for photographic safaris is carried out in low-capacity or off-road vehicles characteristic of each country. In all of the above cases, the design, structure, comfort and safety of the transport vehicle may not be adapted to Spanish norms and standards, but to those that are specific to the country of destination of the trip.
4.Supplementary Services . When users request supplementary services (for example, ocean view room, etc.) that cannot be definitively confirmed by CubaUnique, the user may choose to definitively withdraw the requested supplementary service or keep their request pending that such services may finally be loaned to him. In the event that the parties have agreed to the prior payment of the price of the supplementary services that cannot finally be provided, the amount paid will be reimbursed by CubaUnique immediately upon withdrawal of the service by the user or upon return of the trip, according to the user has chosen to withdraw in the provision of the requested supplementary service or has kept the request.
5. Apartments. When making the reservation, the client is fully and exclusively responsible for making the correct declaration of the number of people to occupy the apartment, without omitting the children, whatever their age. It is noted that the administration of the apartments can legally refuse to admit the entry of those undeclared persons, there being no claim for that cause. In some cases there is the possibility of enabling an extra bed / s or cots, which must be requested by the clients before the contract is perfected, and that unless expressly stated otherwise, will not be included in the published price of the apartment. In the same way, the client and consumer acknowledge having been informed of the existence of different regulations specific to each Autonomous Community regarding the hiring of apartments and bungalows where different cancellation fees are collected depending on the withdrawal periods for contracting these services. .
6. Special economic conditions for children:
Given the diversity of the treatment applicable to children, depending on their age, the service provider and the date of the trip, it is recommended to always consult the scope of the special conditions that exist and that at any time will be the subject of specific and detailed information and it will be collected in the contract or in the documentation of the trip that is delivered at the time of its signature. In general, regarding accommodation, they will be applicable as long as the child shares the room with two adults.
Regarding the stay of minors abroad, the information provided will be punctual for each case and what may be stated in the contract or in the documentation of the trip delivered upon signing it.
CubaUnique recommends the User that if he wishes to make any claim for the non-execution or incorrect execution of the Contract, he should first contact the hotel or the on-site provider, exposing their complaints within 24 hours after arrival.
The consumer may make written claims for non-execution or poor execution of the contract with CubaUnique through the email viajes@CubaUnique.com within a maximum period of 30 days, counting from the date on which the trip was to end.
In the event that the client submits a claim, the travel agency will have a period of one month from the date of submission of the claim to respond to the customer.
The client may also request the competent administrations to intervene as mediators of the conflict. Submission to mediation is voluntary for the travel agency, so it will assess case by case whether or not to accept the mediation proposed by the administration at the request of the user.
If the conflict is not resolved through any of these channels, the user would have the possibility of resorting to arbitration or judicial channels. The user is warned that CubaUnique is not adhered to the consumer arbitration system.
In the event that the client decides to go to court, it is noted that the limitation period for legal actions derived from the combined travel contract is two years from the day the trip ended or should have ended.
7.15 INFORMATION IN COMPLIANCE WITH THE PROVISIONS OF ARTICLE 13 OF Regulation (EU) 2016/679.
The data of the people signing this contract will be processed by each of the entities they represent in order to execute it. Said data will be kept during the statutory limitation periods of the responsibilities arising from the service provision relationship that binds both parties. The signatories have the right to request each of the entities responsible for the treatment access to their personal data, as well as its rectification or deletion, at the addresses for the purposes of notifications indicated at the beginning of this contract or through the mail viajes @ cubaunique .com. They also have the right to file a claim with the competent supervisory authority in the event that they understand that their right to data protection has been violated.
7.16. LEGISLATION AND JURISDICTION.
The legislation applicable to this Legal Notice and General Conditions of the Combined Contract will be Spanish legislation, and the competent jurisdiction to hear any claims that this website may raise will be that of the Courts and Tribunals of the city of Albacete.
These clauses have been drafted on September 1st, 2015 and are valid indefinitely as long as they are not modified.
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