All reservations that you cancel, for any reason, will be 100% refundable with no management fees by our agency, . You can also postpone the date of your trip for free. All the information here.
You must present the Traveler's Declaration of Health (Mod. 82-32) as a sworn statement of your state of health.
Health insurance is mandatory to include COVID coverage.
It is mandatory to present the results of a PCR-RT test for SARS-CoV-2 from a certified laboratory in your country of origin and undertaken up to 72 hours before arrival in the country.
Upon arrival in Cuba, 100% of the travelers will have a free PCR control at the airport, being obliged to 5 night lockdown in the designated hotel facilities in each territory, what has been called "institutional lockdown", with the travelers assuming the costs of stay and transfers.
On the fifth day, all travelers are required to have a second PCR, with a cost of USD 30 for the traveler.
A health fee of USD 30 per traveler has been established, which will be charged by the airline itself in the price of the flight.
Luggage per person has been limited to two pieces of 32 kg each and one piece of hand luggage of maximum 10 kg.
During the pandemic, the Cuban government has set a very effective control of COVID-19, so the impact of the coronavirus in Cuba has been very soft during the first and second waves, about 6 cases per 100,000 inhabitants (date 11/10/20)
The third wave has hit Cuba harder and, although its data are lower than those of many neighboring countries, the United States or Europe, the figures have increased to 78 cases per 100,000 inhabitants. Strong > (dated 01.31.21), a figure very similar to that of Finland.
However, we hope that with the arrival of the Cuban Soberna vaccine announced for the month of April and the strong restrictions applied by the Government, these figures will improve in the short term.
Through this link of the Ministry of Public Health from Cuba you can follow the updated official data.
From CubaUnique, once we start planning your trip, we will keep you informed of any aspect that may affect your travel itinerary.
Yes, Cuba opened its airports to international tourism on November 15 and since then little by little travelers have begun to arrive on the island.
Tourist facilities and services, such as hotels and restaurants among others, have been prepared to receive the Most Hygienic and Safe Tourism Certification (T + HS).
In the same way, private accommodation must comply with a series of measures related to disinfection and cleaning, permanent use of masks and disinfectants, as well as having a specific health license to offer food.
These hygiene and safety measures and protocols to resume tourism activity have been carried out in accordance with the instructions issued by the World Health Organization, the World Tourism Organization and with the advice and approval of the Ministry of Public Health of Cuba.
If you want to know in detail the hygiene and safety protocols established to face Covid-19, you can consult here the plan of the Ministry of Tourism (in Spanish).
The traveler must stay for 5 nights in the hotel facilities designated by the Government.
Mientras tanto serán monitorizados diariamente por el equipo médico del hotel. No obstante, dentro del hotel tendrá libertad de movimiento para utilizar servicios comunes.
Al quinto día deberá realizarse un segundo PCR, cuyo resultado se recibe en 24h.
Currently, the hotels designated by the Government to spend the lockdown time have been:
Habana: Hotel Vedado, Hotel Meliá Habana, Hotel Iberostar Parque Central, Hotel Capri, Hotel Tulipán.
Varadero: Hotel Starfish las Palmas
Camagüey: Hotel Plaza
Holguín: Hotel Mirador de Mayabe
Villa Clara: Hotel Granjita y Hotel Caneyes
Santiago de Cuba: Hotel Versalles
Depending on the category of the selected hotel, the price ranges from $ 283 to $ 846 per person.
Some hotels such as the Meliá brand have announced that they will carry out PCR tests on their clients, however all hotels have medical teams that will inform you about these issues.
If when returning to your country of origin, you also need to present a COVID-19 test, the authorized medical facilities where you can do it for 30 USD are the following. The authorized centers are:
Clínica Internacional Siboney
Clínica Internacional Camilo Cienfuegos
Instituto de Medicina Tropical “Pedro Kourí” IPK
In the rest of the country:
In the territorial offices of Cuban Medical Services (SMC)
It is convenient to call to make an appointment, although normally if you arrive in the morning they will do it right away, getting the result within 1-2 days.
From CubaUnique we will take care of all the necessary steps to make the cancellations without charging you any type of management fee.
Flights and accommodations depend on the cancellation policies of their companies:
Regarding your flight, the airlines allow the date change without penalty fees, but the refund would be subject to the fare conditions of your flight, and will always have penalty expenses (about € 175 with management fees included). All this subject to prior verification of supporting documentation.
Regarding the accommodationsIt will depend on the type of rate that we have contracted and that from CubaUnique we will have indicated to you before closing the reservation. If it is a flexible rate, we can cancel it up to 24 hours before without expenses, if not, it will depend on the hotel's policy, it is normal that they charge the first night.
If you have contracted travel insurance with cancellation costs, you will be compensated for the capital contracted in your policy.
From CubaUnique we will refund you within a week from the cancellation notice, with the exception of the amount of the flights, which will be paid within a maximum period of one week after the airline makes the refund tu us.
Travelers confirmed positive are admitted to tourist facilities prepared by the Government. They are hotels-hospitals with 24-hour medical services.
Family nuclei will stay in the same room, even if only one of the members is positive for Covid.
Coverage of cancellation expenses: they cover the capital contracted in your policy (maximum 5,000 euros) in case of positive test result before the trip.
Medical assistance coverage at destination: it covers for the capital contracted in your policy in case of COVID-19 detected at destination.
From CubaUnique we advise you on the insurance that best suits your type of trip and your personal circumstances. You can read more information about travel insurance to Cuba .
Hotels have their own cancellation policies and variable flexible rates.
Normally the accommodations offer flexible cancelable rates up to 24 hours before arrival. If you do not notify in time they charge the first night.
From CubaUnique we always recommend you to book with rates that admit later cancellation, or to include a cancellation cost coverage in your insurance.
The airlines require advance payment and only allow changing the flight date or refund if the ticket fare conditions allow it and as long as you give notice 24 hours before departure. The rates offered sometimes do not include this possibility.
These processes will generate expenses for the passenger in terms of penalty and airline management expenses.
The penalty charges they apply vary depending on the airline:
Cancellation fee: can reach up to € 175 with penalty and reimbursement fees.
Date change fee: It can reach up to € 128 in penalty and reimbursement fee, plus the difference in the fare of the new ticket, if any.
No se aplican gastos de penalización:
If it is the airline itself that cancels the flight. In that case, management costs of about € 10 are generated and, depending on the company, they allow reimbursement or other options such as bond issuance or date change.
If you are tested positive for Covid-19 before departing and you change the date, the airlines allow the date change without penalty, but the refund would be subject to the fare conditions of your flight, and will always have penalty expenses. All this subject to prior verification of supporting documentation.
From CubaUnique we always recommend you to book with rates that admit later cancellation and modifications, or to include a cancellation cost coverage in your insurance.
The terms of return of the money depend on the airline. In times of pandemic we have encountered delays of more than 6 months in some refunds, especially by the AirEuropa company.
If you have purchased your flight through CubaUnique, we guarantee that we will take care of all the necessary procedures. We will refund the amount within a maximum period of one week from when the airline makes it effective to us.
To enter Cuba, you must submit:
Flight ticket (round trip)
Valid passport with a minimum validity of 6 months from entry to Cuba
Tourist visa (mandatory document for all citizens not born in the country.From the date of your arrival in Cuba, your stay permit is 30 days) or, failing that, a visa issued by the corresponding Cuban consular authorities in accordance with the activities to be carried out in this country and for the duration of the entire stay
Proof of having contracted travel insurance for medical coverage (mandatory since 2010)
COMPULSORY VACCINES: None
From May 1st, 2015, you NO longer have to pay the departure tax of 25 cucs per person, it is now included in the airline ticket itself.
Cuba is known for its wonderful beaches of fine sand with turquoise waters, but the island also has a large architectural heritage and a lush natural landscape that allows multiple activities of ecotourism and navigation. National parks, ecological and biosphere reserves, cave systems, coral reefs, amazing ecosystems with waterfalls and springs, mountains... Its flora and fauna also derves a deeper look
Cuba is synonymous with cultural wealth. We invite you to enjoy its history, its rich architectural heritage, pictorial art and craftsmanship, its photography, music, salsa, ballet, theater, cinema, of all its cultural festivals; and, of course, of its products with more Cuban flavor such as rum, tobacco, coffee and sugar cane.
But the best thing about Cuba is undoubtedly the human quality of its people. Cuba is full of welcoming, friendly, cheerful people, in which you only see smiles and optimism. Do not live Cuba just as a tourist, let yourself go, blend in and grow on a human level, as it will be the best memory you will take of the trip.
Cuba is one of the safest countries in Latin America, with a relatively low rate of violent crime. In 2018, Cuba received the Excellence Award for the safest destination for tourism at FITUR. There is also a strong police presence in the streets, which you will not always perceive, since it is said that there are as many or more policemen as civilians than uniformed. Assaults are uncommon but, nevertheless, at night and in areas far from the center of the cities or remote places, it is necessary to have the care dictated by common sense.
Cuba is a wonderful country with very kind and helpful people, but it can also put you to the test if you are not prepared. There the times are slow, there is another rhythm and quality standards are not always what we are used to, but not because they do not want to, but because sometimes they do not have the means.
The arrival at the airport in Havana can be hopeless: queues in the passports control and especially the excessive time it takes the suitcases to get to the tapes. It can take 2 hours to get out of there, so be patient.
You may find yourself in uncomfortable situations in hotels such as the water running out, or the elevator being out of service, or a shortage of some food. We assure you that Cubans always try to give the best of themselves, but if there are no means they can not always "invent" as they say. They really do more than anyone would do, especially if you consider that the average salary is about 20 dollars a day.
Despite these considerations, we recommend 100% Cuba, as well as enjoy the warmth of the Cubans. Never underestimate the service staff, because the training in Cuba is very high and you can find waiters, taxi drivers, etc. which are for example nuclear engineers.
Our basic packages always include:
Route design + Accommodation + Internal transportation + Multi-adventure travel insurance.
Only in this way can we guarantee the safety, quality and compliance of the travel program. From here you choose the additional services you want to contract with us (field trips, city-tours, international flights...)
Yes. All the private excursions, city tours and routes that we organize are tailor-made and can be adapted to your needs.
The only non-customisable activities are the collective field trips that you will share with other tourists.
The city tours are not activities contracted by CubaUnique, we only put you in contact with local independent guides and you do the hiring and the payment in destination.
In our trips to Cuba we do not include international flights because it is not necessary that you contract with us. Our policy as an agency, nevertheless, is to find the best flight offer in real time and give you our quote if you request it.
From CubaUnique we want you to travel with absolute tranquility, sufficiently protected in all the activities and with ample coverage. Check why you need a Multi-adventure insurance in Cuba.
There is NO obligation to get vaccinated to travel to Cuba.
The climate in Cuba is a moderate subtropical climate with two distinct seasons. Dry season goes from November to April, being less humid and somewhat cooler, with high temperatures ranging from 21 to 28 ºC and low temperatures between 18 and 24 ºC; In the summer months, the average temperature oscillates around 30 ºC, with a slightly higher humidity. The degree of humidity is high so that the sensation of heat is much higher than the actual temperature, hence the fact that intense body sweat is normal.
The hurricane season goes from June to November; while most of the storms occur mainly between the months of September and October.
Due to these temperatures, the beaches continue to be full of people, since it is the only way to escape from the heat. The cyclone season starts in September and lasts two months, so the month of October has a fairly high rainfall rate.
For those who go to the beaches, these are of a very fine sand, crystal clear shallow waters and an average temperature above 25 ° C, suitable for bathing all year round.
On January 1, 2021, the monetary unification in Cuba began with the withdrawal of the Convertible Peso (CUC) from circulation, gradually and within a period of 180 days (6 months). From that moment on, a single currency will circulate: the Cuban Peso (CUP) with an exchange rate of 24 Cuban pesos for 1 dollar. Currently, Cubans offer their services in dollars, euros and pounds, so you can also pay in those currencies without any inconvenience.
In Cuba almost everything is paid in cash. You can use credit cards, but they are only allowed in supermarkets and hotels, and in some restaurants, so we recommend you bring cash.
You can withdraw money from ATMs in banks. Important! Do not bring American Express or any card issued by American bank as they are not allowed.
To change money you can do it when you arrive at the airport, just when you leave the exchange office. You can also change at CADECAS bank offices or at the hotels themselves (although here the change is a bit more expensive). We do not recommend exchanging money on the street. Currently, Cubans offer their services in dollars, euros and pounds, so you can also pay in those currencies without any inconvenience. We recommend you change only a small initial amount in Cuban pesos (CUP).
We do not recommend using your mobile phone beyond wifi connections in authorized places. Roaming rates are very high with Cuba.
To call Cuba from abroad you have to dial code 0053. To call from Cuba to any other country you must dial the prefix 119. All cell phones in Cuba begin with 5.
If you need to connect to Wifi networks, the hotels and offices of Etecsa sell cards (approximately 1 hour / 5 cucs).
From December 6th, 2018 you can already use internet service in mobile phones in Cuba. To do this, you must have a 3G mobile, activate a Cuban line at the offices of ETECSA (approximately 40 cuc) and buy a navigation package (600 megabytes for approximately 7 cuc).
The line takes about 72 hours to activate since it is contracted, and is activated through an SMS that you will receive on your mobile. Once the megas are spent, you simply have to recharge them again.
Do not expect a high navigation speed.
From CubaUnique we will provide you with a mobile phone with a Cuban line, as a courtesy service
In Cuba, the electric current is 110 volts and flat plugs are used for the plugs. In most hotels, however, and in many private homes, there is also 220 volt current and adapters for round plugs (which is what we use in Europe).
Es decir, un secador español no funciona por ejemplo en corriente de 110, podéis estropear el aparato. Aunque en cambio en 110 si podéis cargar el móvil sin riesgo.
I recommend you take with you a flat plug adapter, since you can have a hard time trying to charge your mobile because the plug does not fit.
Water is not drinkable even if you see Cubans drink it. A European can not drink it without boiling it previously. Beware of drinking tap water in the shower, when brushing your teeth, etc. Always drink bottled water.
Most hotels have 24-hour medical services with specialists and nurses.
In the main cities, the best clinics are those that treat tourists and the country's high political class. The invoice must be paid in currency at high prices and frequently in advance. Foreigners are officially banned from leaving the country while there is a pending debt for health care.
In Havana, if you have any incident, we recommend going to Cira García International Clinic.
Health care in Cuba is good, although it is not comparable to European standards. There can be shortage or total lack of certain medications and instruments in hospitals. Therefore, if you are taking specific medication, it is convenient to travel with it because you may not find it on the island.
Any person who offers you a service in Cuba expects a tip, because they complement and exceed their reduced salaries. We can guide you on the percentages to pay, although this is something quite discretional.
With regard to the musicians that entertain tourists: if you have been pleased with their performance you can buy them a CD or give them what you think their music deserves. Between 1-3 CUC is normal.
The ladies in charge of the toilets usually expect between 0.05 and 0.15 CUC; The valet parking about 0.25 CUC.
The guides on day trips can expect between 2-5 CUC per person.
Taxi drivers about 10% of what the meter indicates, except if a fixed price has been negotiated in which case they are not given anything additional, unless they have waited for you or made other types of services.
Hotel staff between 1-5 CUC.
Restaurants usually charge 10% on the bill. Check it in advance, and otherwise, you can give that amount more or less.
Official taxis are more modern yellow vehicles with air conditioning and more expensive rates.
Private taxis, are private vehicles of "cuentapropistas" (self-employed) with license.
Collective local taxis or "máquinas" are old American cars with taxi symbols on the roof, the rates are lower, and several people can climb. They are not supposed to accept tourists, but all tourists use them.
Coco Taxi: Another experience, they look like yellow football helmets on scooters. It has capacity for only two people.
Bike-Taxis: they carry a car and can get 2 people, for short distances it is a good option.
Horse carriages: capacity for 2-4 people. A tradition to walk majestically through the old neighborhoods. High rates.
Horse carts: they carry a large car with a capacity for 6-7 people and it can feel as an almost ancient peasant-like experience.
American cars of the 50s: a ride along the Malecón and 5th Avenue is always recommended. High rates.
In Cuba, all hotels are owned by the State or jointly operated with foreign capital. Although the hotel offer is improving a lot in recent years and new high-comfort hotels and resorts are being built, many hotels are still far from the quality standards of European hotels.
Sometimes, a five star hotel can easily resemble a good European 3-4 star hotel, maintenance levels may not be A-level, and there may be shortage in basic products.
The lack of hotel capacity has led to prices soaring in the last two years and greatly diminishing the quality / price ratio. An important complement to the tourist offer of the island are the private homes of Cubans.
Totally recommended. Staying in a private house in Cuba is similar to the concept of Bed & Breakfast in England. They are houses of Cuban families who rent rooms on a hotel basis, with comfort and privacy, and with the added charm of enjoying the hospitality of a local family.
Some of them are authentic Boutique Hotels, where you do not really live with Cuban families, and their standard is much higher than many State Hotels.
In CubaUnique we have our selection of private homes throughout the island.
Better every time. The current panorama of restaurants and paladares in the last 2 years is almost unrecognizable. The options for eating on the island have grown exponentially in number and variety. It is now common to find dishes such as ceviche, tartares or octopus and creative dishes.
Cuban cuisine arises from the fusion of Spanish, African and native cuisine. The basic products are: rice, beans, cassava, corn, bananas, pork, fish and seafood, and a rich variety of tropical fruits.
From its menu, the typical Cuban dishes are: meat with potatoes, ropa vieja, ajiaco, meat soup, roasted pork "a la pua" in the oven, fish like snapper, seafood such as shrimps and lobsters, seafood "enchilado" and other dishes such as rice with chicken and romeritos.
Along with this menu, Cuba serves Afro-Cuban recipes, such as: zambrilla, fried banana slices; pork rillettes; "picadillos a la habanera" made with beef, and the traditional "congrí" made in two ways: rice with red beans, or "moros y cristianos", which is with black beans.
Years ago, state restaurants were the only legal option on the island to eat away from home.
Later, private family restaurants or "paladares", installed in private Cuban homes, were authorized.
Currently, the offer of Paladares in Cuba is enormous, and the concept is no longer "eating at a Cuban's house", but many of them are authentic restaurants of very high quality.
Eating in Cuba is not always cheap. To eat well the average price per person can be between 15 and 30 CUCs and sometimes higher prices.
To travel to Cuba we recommend to take light clothes, but also light jackets and scarves for the neck because the air conditioning of many establishments is almost like a freezer.
Wear a lightweight raincoat as well. It can be useful if necessary and of course swimwear and footwear suitable for walking through streets full of holes and for field trips.
If you are going to bathe in natural pools, rubber river shoes or comfortable flip flops can also be useful.
Also highly recommended: a cap or hat and a fan as well as mosquito repellent.
In the coldest months of the year a sweater can be occasionally necessary, because the humidity makes cold get into the bones.
- Sunscreen and anti-mosquito (even for plugs).
- Anti-diarrheal and oral rehydration serum.
- Tissues because in many bathrooms there is usually no paper.
- Sanitary towels and tampons and diapers, as they are not easy to buy.
- Medicines that you may need.
- Flat plug adapter
- Cap, hat and fan
- Scarf and thin jacket
- Light raincoat
- Good hiking shoes
SPANISH EMBASSY IN HAVANA
Cárcel, 51 (esquina a Zulueta). Habana Vieja. Ciudad de la Habana C.P 10100. Apartado postal 845.
Telephones: 7866 80 25, 7866 80 26, 7866 80 31, 7866 02 50 y 7866 02 51.
Emails: firstname.lastname@example.org / email@example.com
GENERAL CONSULATE OF SPAIN IN HAVANA:
Calle Zulueta, 2, esquina a Cárcel- Habana Vieja. Ciudad de la Habana C.P 10100. Apartado postal 702.
Telephone: 7868 68 68.
Teléfono de emergencia consular: 5 286 91 22. DISPONIBLE 24H..
SPANISH MINISTRY OF FOREIGN AFFAIRS
Tips to travel to Cuba
USEFUL TELEPHONE NUMBERS IN CUBA:
National Police (PNR)/ Emergencies: 106.
Fire dept: 105
Rescue Center: 107
International Hospital Cira García: +53/72044300
Airport José Martí Habana: 649-7151 y 266-4133
Consulate Emergency: 5 286 91 22. (AVAILABLE 24 H)
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